Shipping and handlingWhat are the shipping options and delivery times?
We offer standard shipping across Australia. Shipping usually takes 3-7 business, depending on your location. We send all orders the following day after the order is placed.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. If you haven't received a tracking number, please check your spam folder or contact us at hello@poplocal.com.au.
Do you offer gift wrapping?
Yes, we offer gift wrapping options at checkout. If you check this box we'll ensure your order arrives beautifully wrapped and ready to delight the recipient.
ReturnsWhat is your return policy?
We want you to be completely satisfied with your purchase. Items can be returned within 14 days of delivery, provided they are unused, in their original packaging, and in resalable condition.
Are sale items eligible for return?
Only regular-priced items are eligible for refunds. Sale or discounted items are final sale and cannot be refunded for change of mind. Customers retain all of their exchange rights for damaged or faulty goods under Australian Consumer Law.
About POPHow does POP support local makers and businesses?
Supporting local makers and small businesses is at the heart of what we do at POP. We partner with talented local creators to bring unique, high-quality products to our customers. By shopping with us, you're helping to sustain local talent, foster creativity, and boost the local economy. We are committed to sourcing ethically-made products and showcasing the best that our community has to offer.
Do you offer a loyalty program?
Yes, we offer a loyalty program for our valued customers! By signing up, you earn points on every purchase, which can be redeemed for discounts on future orders.
Customer SupportHow do I contact customer support?
If you have any questions or need assistance, our team is here to help. You can reach us at hello@poplocal.com.au, or call us at 0480 333 761. We aim to respond to all queries within 1-2 business days.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at hello@poplocal.com.au with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.
SellersHow do I become a seller with POP?
We're always excited to connect with local makers and small businesses! To apply to become a seller, please navigate to our Become a Seller page, where you'll find more information and the application form. Our team will review your application and reach out if we're a good fit.
Can I sell with you if I'm not from Canberra?
Currently, we support small businesses from the Canberra region only. However, we're planning to expand into other capital cities next year! To stay updated on our expansion and other news, please sign up for our newsletter.