Returns & Refund Policy

At POP Local, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the circumstances under which you may return items, exchange them, or receive a refund. By making a purchase with us, you agree to the terms outlined below.

• Eligibility: Items must be returned within 14 days of purchase or delivery for a refund or exchange.
• Condition: Products must be in their original condition, unused, and in the original packaging. Any items that have been used, altered, or damaged are not eligible for a refund or exchange.
• Proof of Purchase: You must provide a receipt or proof of purchase (e.g., order confirmation) when returning items.

• Personalised or custom-made products
• Perishable goods (e.g., food, plants)
• Gift cards
• Final sale items

• Contact Us: Email us at hello@poplocal.com.au to initiate a return or exchange request.
• Provide Details: Include your order number, a description of the item(s) you want to return or exchange, and the reason for the return.
• Return the Item: Once your request is approved, we will provide instructions for returning the item. Please ensure the item is properly packaged for return.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method.

• Refund Timeline: Refunds will typically be processed within 5-10 business days after we receive the returned item.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item). You are responsible for paying for your own shipping costs when returning items.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged for reasons not due to our error).

If you would like to exchange an item for a different size, colour, or product, please contact us within 14 days of receiving the item. Exchanges are subject to stock availability.

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. To process the request, we may ask you to provide photos of the damaged or defective item.

Only regular-priced items are eligible for refunds. Items purchased on sale or at a discounted rate are final sale and cannot be refunded for change of mind. Customers retain all of their exchange rights for damaged or faulty goods under Australian Consumer Law.

If you received an item as a gift and wish to return it, please contact us. Gift returns may be eligible for an exchange or store credit. Refunds cannot be issued to the original gift recipient unless proof of purchase is provided by the purchaser.

• Check your bank account: Refunds can take a few days to appear on your statement.
• Contact your credit card company: It may take some time before your refund is officially posted.
• Contact your bank: There is often processing time before a refund is posted.

If you"ve done all of this and still have not received your refund, please contact us at hello@poplocal.com.au

Unless the return is due to our error or the item is damaged/defective, you will be responsible for paying your own shipping costs when returning items.

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Tracking: For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.