Privacy

1. Introduction

POP Local ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of any personal information we collect about you. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website ("the Site"). By accessing or using the Site, you agree to the terms of this Privacy Policy.

2. Information We CollectWe may collect and process the following types of personal information:
a) Personal Information You Provide Directly:
When you interact with us through the Site, we may collect personal information you voluntarily provide, including:

  • Name
  • Email Address
  • Billing address
  • Shipping address
  • Phone number
  • Payment information (e.g., credit card details, billing information)
  • Date of birth (for age verification)
  • Social media profiles (if you interact with us through social media)
  • Any other information you provide during interactions with us

b) Automatically Collected Information:
We may also collect information automatically when you use the Site, such as:

  • IP address
  • Device type (e.g., mobile, desktop)
  • Browser type and version
  • Operating system
  • Referring URL (the web page that linked you to our Site)
  • Pages you view and actions you take on the Site (e.g., the products you view or add to your cart)
  • Date and time of your visit
  • Cookie data (see Section 7 for more details)

c) Information from Third Parties:
We may receive information about you from third parties, including social media platforms, payment processors, or other services that you have used to interact with us.

3. How We Use Your InformationWe may use your personal information for the following purposes:
a) To Process Transactions:
We use your payment information to process your purchases and fulfil orders. This includes sharing your information with payment processors and shipping companies as necessary.
b) To Provide Customer Support:
We use your contact information to respond to your queries, troubleshoot issues, and provide after-sales support.
c) To Improve Our Services:
We use analytics data to better understand how you use the Site, improve the user experience, and develop new features.
d) Marketing and Promotional Communications:
With your consent, we may use your contact details to send you promotional offers, updates, and newsletters. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the email or contacting us directly.
e) To Comply with Legal Obligations:
We may use your information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
4. Sharing Your InformationWe do not sell your personal information. However, we may share your information in the following circumstances:
a) Service Providers:
We may share your information with trusted third-party vendors, contractors, and service providers who help us operate the Site, process payments, deliver orders, and manage marketing campaigns. These service providers are required to handle your information confidentially and securely.
b) Legal Requirements:
We may disclose your information if required to do so by law or if we believe that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of POP Local
  • Prevent or investigate possible wrongdoing in connection with the Site
  • Protect the personal safety of users of the Site or the public

c) Business Transfers:
In the event that POP Local undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. You will be notified via email or through a prominent notice on our Site of any such change in ownership or control of your personal information.

5. Data RetentionWe will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Once the purpose for retaining the data is fulfiled, we will securely delete or anonymize your personal information.

6. Data SecurityWe implement and maintain reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
  • SSL encryption for secure data transmission
  • Firewalls and intrusion detection systems
  • Secure payment gateways
  • Restricted access to personal information by employees and service providers on a need-to-know basis

However, please note that no data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Cookies and Tracking TechnologiesThe Site uses cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your browsing activities. Cookies are small text files placed on your device that allow us to:
  • Recognize your device on subsequent visits
  • Personalize your experience
  • Secure payment gateways
  • Track shopping cart activity
  • Analyze website traffic and performance

Types of Cookies We Use:
  • Essential Cookies: Necessary for the Site to function properly (e.g., to enable you to log in and make purchases).
  • Performance Cookies: Help us analyze how visitors use the Site so we can improve functionality.
  • Advertising Cookies: Allow us to deliver targeted advertising based on your browsing behaviour.

You can manage or disable cookies through your browser settings, but this may limit your ability to use certain features of the Site.
8. Your RightsYou have the following rights concerning your personal information:
a) Access:
You have the right to request access to the personal information we hold about you.
b) Rectification:
You have the right to request correction of any inaccurate or incomplete information.
c) Erasure:
You can request the deletion of your personal information, subject to certain legal exceptions.
d) Restriction of Processing:
You can request that we restrict how we process your personal information in certain circumstances.
e) Portability:
You may request to receive your personal information in a structured, commonly used format.
f) Objection to Processing:
You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
To exercise any of these rights, please contact us at hello@poplocal.com.au
9. Children's PrivacyThe Site is not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we discover that we have collected personal information from a child under 16, we will delete that information promptly.
10. International Data TransfersIf you are accessing the Site from outside of Australia, please note that your personal information may be transferred to and processed in Australia or other countries where our servers or service providers are located. By using the Site, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
11. Third-Party LinksThe Site may contain links to third-party websites, which are not operated or controlled by POP Local. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the “Effective Date“ at the top of the policy updated accordingly. We encourage you to review this Privacy Policy periodically.
13. Contact UsIf you have any questions or concerns, please contact us at:

POP Local
27 Lonsdale St, Braddon ACT
hello@poplocal.com.au