Terms and Conditions

1. General Use of the Site

By accessing or using the Site, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. You are responsible for any actions you take on the Site and for ensuring that all your personal details provided are accurate and up-to-date.

2. Eligibility

You must be at least 16 years old to use the Site and make purchases. By using the Site, you represent and warrant that you are at least 16 years of age or have obtained the necessary consent from a parent or guardian.

3. Product Information and Availability

We strive to ensure that all product descriptions, prices, and other information displayed on the Site are accurate. However, errors may occur, and we do not warrant the accuracy, completeness, or reliability of any information. All products are subject to availability, and we reserve the right to withdraw or modify any product offerings at any time without prior notice.

4. Prices and Payment

All prices listed on the Site are in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless otherwise stated. We reserve the right to modify prices at any time without notice. When you make a purchase on the Site, you agree to pay the full price of the product(s), including any applicable taxes and shipping fees. We accept various payment methods, including major credit cards and other secure online payment platforms. Payment must be received in full before we process your order.

5. Orders and Acceptance

Once you place an order on the Site, you will receive an email confirmation acknowledging that we have received your order. This email does not constitute acceptance of your order. Acceptance of your order occurs when the product is dispatched to you. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies in product or pricing information, or if we suspect fraudulent activity. If we cancel your order after payment has been processed, we will refund you in full.

6. Shipping and Delivery

We offer shipping within Australia and to select international destinations. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. Delivery times are estimates and are not guaranteed. POP Local is not responsible for delays in delivery caused by circumstances beyond our control, such as postal or courier service delays, customs processing, or weather conditions.

7. Returns, Exchanges, and RefundsWe want you to be completely satisfied with your purchase. If you are not happy with your product, we accept returns and exchanges under the following conditions:
  • Products must be returned within 14 days of delivery.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase must be provided (e.g., receipt, order confirmation).

Please note that certain items, including personalised products, perishable goods, and items marked as final sale, may not be eligible for return or exchange. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to a defect or error on our part. You are responsible for return shipping costs unless otherwise stated. For more information on returns and exchanges, please refer to our Returns and Refunds Policy.
8. Loyalty Program

If you sign up for our loyalty program, you agree to be bound by the terms and conditions of the program, which are subject to change at our discretion. Loyalty points are non-transferable, have no cash value, and may not be exchanged for cash. POP Local reserves the right to modify or terminate the loyalty program at any time without prior notice.

9. Intellectual Property

All content on the Site, including but not limited to text, images, logos, product descriptions, graphics, and software, is the property of POP Local or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, and revocable licence to access and use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works of any content from the Site without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, POP Local and its directors, employees, affiliates, and agents will not be liable for any damages of any kind arising out of or in connection with your use of the Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages. While we strive to ensure the accuracy of the information on the Site, we make no representations or warranties of any kind, express or implied, regarding the Site's content, availability, or functionality.

11. Indemnification

You agree to indemnify, defend, and hold harmless POP Local and its affiliates, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

12. Privacy

Your use of the Site is subject to our Privacy Policy. By using the Site, you consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy.

13. Third-Party Links

The Site may contain links to third-party websites that are not owned or controlled by POP Local. These links are provided for your convenience, and we do not endorse or assume any responsibility for the content or practices of these external sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

14. Termination

We reserve the right to terminate or suspend your access to the Site at any time, without notice, for any reason, including if we believe you have violated these Terms or engaged in any fraudulent or illegal activity.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory (ACT), without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of the ACT, Australia.

16. Changes to the Terms

We may update these Terms from time to time to reflect changes in our practices, the Site, or legal requirements. Any updates will be posted on this page, and the "Effective Date" at the top of the page will be revised. We encourage you to review these Terms regularly to stay informed of any changes.

17. Contact UsIf you have any questions or concerns about these Terms, please contact us at:

POP Local
27 Lonsdale St, Braddon ACT
hello@poplocal.com.au